SHIPPING METHOD

How long does shipping take?

Shipping time varies by location. These are our estimates:

 

Location

*Estimated Shipping Time

United States

10-30 Business days

Canada, Europe

10-30 Business days

Australia, New Zealand

10-30 Business days

Mexico, Central America, South America

15-30 Business days

*This doesn’t include our 2-5 day processing time.

How do you ship your packages?

Packages from our warehouses will be shipped by ePacket or EMS depending on the weight and size of the product.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information, but sometimes due to free shipping tracking is not available.

Do you ship worldwide?

Yes. We provide free shipping to numerous countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.